Job Description
## About the Role
We are looking for a warm, professional Receptionist to be the face of our flagship hotel. You will ensure every guest receives an outstanding welcome and a seamless check-in experience.
## Key Responsibilities
• Welcome and check in guests with professionalism and warmth
• Handle reservations, enquiries and complaints efficiently
• Process payments and maintain accurate records
• Coordinate with housekeeping and concierge teams
• Promote hotel services and upsell rooms and packages
## Requirements
• Previous hotel reception or front-of-house experience
• Excellent English; Spanish highly desirable
• Proficiency with hotel management systems (Opera preferred)
• Immaculate presentation and communication skills
• Flexibility to work shifts including weekends
## What We Offer
• Salary £20,000–£25,000
• Staff discounts at all Calpe properties
• Meals on duty
• Uniform provided
• Progression opportunities within the group
